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Maxion Division:  Maxion Wheels
Date:  Jun 14, 2022
Location: 

Pune, IN

Plant IT Field Support Supervisor

Information Technology

As the largest manufacturer of wheels for the global marketplace, Maxion Wheels is continually seeking motivated individuals who have what it takes to make a positive impact on our business and our customers. Our long history, and our products, internationally recognized for their quality and innovation, make us one of the most respected OEM suppliers in the automotive industry.

 

For our Information Technology department in Chakan, Pune India, we are looking for the Plant IT Field Support Supervisor

 

Your future role

  • Field Support
  • Ensure user satisfaction with IT issues
  • Understand IT service impact to business success
  • Ensure maintenance of plant computing environment per corporate standards.
  • Enforce standards and procedures in accordance with corporate policies, through leadership by example
  • Provide metric reporting for department performance measurements
  • Operate tickets assigned to the team from Maxion ITSM tool
  • Service validation and testing as well as Go Live and adoption support
  • Assist with audits as required
  • Coordinate Field Staff
  • Provide daily direction to Field Technical Analysts ensuring SLA adherence
  • Coordinate regular staff meetings with Field Support Analysts
  • Perform annual performance assessments for direct reports
  • Coordinate training requirements for Field IT staff
  • Communicate corporate IT standards to Field IT staff
  • Coordinate training programs for IT user base
  • Budget definition and management for the regional plants
  • Capture business demand and consult business on existing solutions
  • Articulate project ideas for deliverySystem performance monitoring
  • Commercial Management
  • Approve requisitions
  • Monitor cost on each cost centre
  • Investigate and research excessive cost
  • Monitor and manage supplier performance delivering into IT Field Support

 

 

Your profile

  • Bachelors degree, Computer Science
  • With an experience of 8 to 10 years in the IT field service operation role.
  • Because of the wide array of services, topologies, and technologies used, a broad technical spectrum of expertise is necessary. Although technical expertise is not required in all the areas noted, a technical understanding of the technologies and their applications is necessary.
  • Hands-on and working knowledge of Microsoft computing environment
 

Join us and become part of our global success story!

 Equal Opportunity Statement

Maxion Wheels maintains a written and widely distributed policy on equal employment opportunity. The company recruits, hires, trains, promotes, administers policies, bases decisions and conducts all personnel activities without regard to race, color, religion, gender, sexual orientation, age, national origin, disability (to the extent an undue hardship is not imposed), status as a covered veteran or other legally protected status, in accordance with applicable federal, state and local laws.